Terms and conditions

Considering that La Ganexa sells products online; Considering the Customer's interest in purchasing the products offered by La Ganexa through its sales channels; This contract aims to establish the general terms and conditions for the use and purchase of products and services by the customer of the website lojalaganexa.com.br.

I. Confidentiality: lojalaganexa.com.br is responsible for preserving the confidentiality of all data and information provided by the Customer during the purchase process. The site's security is audited daily and guaranteed against hacker attacks through the "Site Blindado" seal.

II. Customer Service (SAC): The customer can use this service to resolve any doubts, requests, or complaints regarding their order or any content available on the website. The SAC can be contacted by phone or email.

III. Delivery Policy: The delivery time for Products is informed during the purchase process, calculated in business days. Product deliveries are made from Monday to Friday, from 8 am to 10 pm. Exceptionally, some Product deliveries may occur on Saturdays, Sundays, and holidays.

III.I - Up to three delivery attempts will be made to the address provided, on alternate days, with an interval of up to 48 hours between each attempt. It is essential that an authorized person, over 18 years of age and carrying identification, be present at the requested address to receive the merchandise and sign the delivery receipt. If three delivery attempts are unsuccessful, the order will be returned to the La Ganexa Distribution Center.

III.II - After the order is finalized, it is not possible to change the payment method and/or delivery address, request an advance payment, or prioritize delivery.

III.III - The delivery time informed during the product purchase process takes into account stock availability, region, invoice issuance process, and product preparation time. With each update to the order delivery status, the lojalaganexa.com.br system automatically sends email alerts to the Customer.

III.IV - The shipping cost is calculated based on the delivery location, weight, and dimensions of the product.

III.V - La Ganexa does not authorize the carrier to: enter the home; deliver by alternative means (example: hoisting the product through a window); perform installation or maintenance of products; open the product packaging; deliver to an address different from that on the DANFE (Brazilian tax invoice); deliver to a minor or without identification.

III.VI - La Ganexa is not responsible for the retention of goods at the SEFAZ (State Finance Secretariat) when this is due exclusively to pending issues of the client. Therefore, the client's presence at the tax office is necessary for the goods to be released, since in these cases information regarding releases and payments is only given to the interested parties.